# Chapter 7. Collecting and Submitting Test Results

This chapter explains how to collect the results of the tests and prepare them for submission to the Program Office.

When you have completed the tests, you are ready to collect the results. You can collect results after all the tests or after rerunning an individual test. The results program collects the results of the tests, analyzes the results, and stores the results on diskettes; one for server tests, and one for client tests.

## System Hardware Information

You must complete entering your system's hardware configuration information before you collect the test results. If the information is not complete, the System Hardware Configuration (SNF001) test shows an error in the results.

You can enter the system hardware information either before or after you do the testing. To start or update the hardware information, double-click on the PCM KIT folder on your Desktop and then double-click on PCM HDW. The System Hardware Information screen is displayed as shown in Figure 6.

Figure 6. System Hardware Information

Click on Update System Information to enter new information or to update existing information. Appendix D, "Hardware Information Components" shows each of the five hardware information panels. You can use this information as a reference to collect the details that you will need before completing your system's hardware configuration information.

## Collecting Test Results

On the Desktop, double-click on the PCM KIT folder, and then double-click on PCM RSLT, which opens the PCM Compatibility Testkit - Results Processing window as shown in Figure 7.

Figure 7. Results Processing Window

### Creating a New Results Diskette

To create a new results diskette:

1. Click on Create NEW Results Diskette.

2. Label a blank, formatted diskette. The diskette label should contain the following information. Print or type the label clearly.

- Manufacturer of the system tested

- Model name or number of the system tested

- Server test results or client test results

- Tester's name (can be different from the contact person)

- Tester's Phone and Fax numbers

- Date

1. Insert the blank diskette.

You must provide identification on the diskette about your product and identify the person who should be contacted by the Program Office.

1. Fill in the information in the Results Processing window, which is shown in Figure 8.

Figure 8. Results Processing

Attention: Follow these instructions exactly to make sure your product is listed correctly. The information you submit is used exactly as you entered it.

- The system manufacturer and model name used for the Test Report are published in the Web compatibility list. These names appear exactly the way you entered them. Please check the names for accuracy because the names cannot be altered after they are published.

- Do not use internal product code names as part of the system model name. Use the model name that the system is marketed as.

- The contact person receives the reports provided by the program. If you are tester, but want the report to go to another person at your installation, provide that person's name as the contact name.

### Running the Create Results Program

Click on Create Results Diskette to have the program analyze the files created by the tests and build the results files on the diskette.

Select the appropriate operating system and whether you are preparing results for a server or client system in the panel shown in Figure 9.

Figure 9. Results Processing

Click on Continue and wait while the program writes pcmscore.txt on the results diskette.

The program creates the following files:

- testbad on diskette, if any tests fail or are missing

- pmscore.txt on the results diskette

- c:\pcmlogs\pcmscore.txt on your hard disk

## Updating a Results Diskette

To update a results diskette:

1. On the Desktop, double-click on the PCM KIT folder, and then double-click on PCM RSLT, which opens the PCM Compatibility Testkit - Results Processing window as shown in Figure 5.

2. Click on Update Results Diskette.

3. Insert the diskette you want to update.

The existing information from the pcm_info.txt file on the diskette is displayed. You can update the information if necessary.

## Checking Your Results

Check your results as follows:

1. Review pcmscore.txt for any tests that are marked "fail" or "missing".

2. If a test is marked "fail", examine the testbad file on the results diskette. The testbad file gives more detail about which test to rerun.

3. Rerun the failed test:

- Rerun base system tests either from the PCM TEST icon, or as described in Chapter 4, "Running and Verifying the Base Test Cases".

- Rerun network tests either from the LAN TEST icon, or as described in Chapter 5, "Running and Verifying the Network Test Cases".

1. Update the results diskette; click on PCM RESULTS.

2. Recheck the results in pcmscore.txt

3. When all the required tests are marked "PASS", make a copy of the diskettes for your records.

## Submitting Test Results Diskettes

Do not submit your test results until all the tests required for your hardware configuration are marked "PASS" in pcmscore.txt, unless instructed to do so by the Program Office.

If you tried several times to complete a test successfully, refer to Appendix F, "Troubleshooting" for help. Also, you can download tips files from the PCM Compatibility Program WEB site for additional information. If this help is not sufficient, use the Problem Report Form on the Web to request help from the Program Office.

Refer to the PCM Web pages to get utilities and detailed instructions for submitting test results via EMAIL. If you are sending the diskette through the mail, enclose a business card or other identification.