 
       Product: IBM CallPath Web Connection
       Version: 6.3.1
         Level: J2144
      Platform: OS/2
          Date: 13 November 2001
  Service File: cbdos2.exe
       History: cbdos2.hst
          Size: 822515   (0.8Mb)
 
 
  Installation Instructions:
  --------------------------
    Download the self-extracting file, cbdos2.exe, into a temporary directory.
    Execute it from the command line and follow the prompts.
 
    If you answered "Yes" to the backup query and wish to
    undo the service update, issue the following commands:
 
      <installdrive>:
      cd \
      <backupexe> -Qdr
 
    where <installdrive> is the drive letter on which product is installed
      and <backupexe> is the full path name of the backup self-extracting file.
 
 
  Fixes contained in this Service Package:
  ----------------------------------------
 
       Name: APAR IC31050
       Date: 19 July 2001
    Library: 9559
    Symptom: If more than 25 VACD agents were configured for CallPath Web
             Connections than Web Connection trapped while reading the
             CallPath Enterprise COnfiguration file. This occurs before the
             Web Connection GUI appears.
    Problem: Web Connection was using a 255 character buffer to read VACD
             items from the CallPath Enterprise configuration file (
             CSEBPROF.INI). Specifcally problematic was the PhoneList key
             that lists all virtual agents. In this case over 25 agents
             exceeded the 255 character buffer.
   Solution: Web Connection now queries the size of the VACD items from the
             configuration file and creates a buffer dynamically before
             reading in these items. Other Bug Fixes None APARs
 
       Name: APAR IC31830
       Date: 04 October 2001
    Library: 9915
    Symptom: Daemon traps on AIX after several hours when using several
             blended agents
    Problem: Problem appeared to be overuse of exceptions (use of IThrow
             class) in Web Connection. Problems with ITHrow class on AIX
             have been discovered. When exception handling was removed,
             code execution improved and required use of locking for diag
             stacl, call list, agent list and resource lists that were not
             in place in the past.
   Solution: Web Connection now does not throw exceptions for routine
             searches or queries. Exceptions are used for error conditions
             only. Locking was also added to protect multiple threads from
             accessing diag stack, call list, agent list and resourcelist.
             Other Bug Fixes None APARs
 
       Name: APAR IC32165
       Date: 13 November 2001
    Library: 10106
    Symptom: Customer application not able to set Trigger on a real ACD
             that was configured with Web Connection Daemon when the daemon
             was running.
    Problem: Web Connection daemon was issuing a TadsSetEventMonitor for
             TADS_ROUTED_TRIGGER_EVENTs on the real ACDs it was configured
             to monitor. Enterprise was then setting a trigger on the ACD.
             This was blocking other applications from setting a trigger on
             that Real ACD.
   Solution: Web Connection will remove the monitor for the Routed Trigger
             event since it was not processing the event. Only Routed
             events were getting processed by Web Connection.
 
 
  Files contained in this Service Package:
  ----------------------------------------
    bin\csevacd.exe
    callback\readme.cbd
    callback\cpservlet.jar
    callback\cpapplet.jar
    callback\cpsecure.jar
    callback\cpsample.jar
