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README	                                       	      Aug 30, 1996
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This README file contains the latest product information for Envoy
with Tumbleweed Web Runtime Extension for Windows. See the Online 
Reference Guide (Envoy document) for additional information about 
installing and using Envoy with Tumbleweed Web Runtime Extension. 
==================================================================== 
TABLE OF CONTENTS

This file is organized into the following sections:
1. System Requirements
2. Installation Troubleshooting
3. General Troubleshooting
4. Uninstalling Envoy with Tumbleweed Web Runtime Extension from your 
   system
5. Customer Support

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1. SYSTEM REQUIREMENTS

Windows System Requirements:

* Hardware: PC with 386 processor or greater
* System software: Microsoft(R) Windows 3.1, 3.11, or Windows for 
  Workgroups
* 4 MB Minimum RAM, 6MB Recommended RAM
* 2.1 MB hard disk space

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2. INSTALLATION TROUBLESHOOTING

If any of the Envoy with Tumbleweed Web Runtime Extension components 
do not function properly after installation, check that the following 
files have been installed to the locations listed below:

Installed in the WINDOWS directory:
* ENVOY7S.INI:  The Envoy INI file
* TPE.INI: The Tumbleweed Web Runtime Extension INI file
* TUMBLEWE.GRP: Program icons and online guide
* EVYPATHS.DAT: Hypertext linking information
* REG.DAT:  Viewer and Driver information

Modified in the WINDOWS directory:
* WIN.INI:  Viewer and Driver information

Installed in the Envoy directory: 
* ENVOY7S.EX_:  ENVOY.EXE before decompression, which is used to
  build runtime viewers.
* ENVOY7S.EXE:  The Envoy Viewer executable.
* EVY7SUS.DL_:  EVY7SUS.DLL before decompression.  Used to build
  runtime viewer.
* EVY7SUS.DLL:  The Envoy viewer language resources library.
* EVYPKG7S:  The Envoy packager stub, which is used to build runtime
  viewers. 
* VREADME.TXT: This readme file.
* TWXWEBRT.DLL: The Tumbleweed Viewer Web Runtime Extension library.

Please note that if SHARE.EXE is running when you install Envoy, you
may need to restart Windows during installation because shared
components may be loaded and locked.

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3. GENERAL TROUBLESHOOTING

For detailed information about using Envoy with Tumbleweed
Web Runtime Extensions, see the comprehensive Online Reference Guide. 
The following are suggestions for troubleshooting possible situations 
you may encounter in the course of using Envoy with Tumbleweed
Web Runtime Extension on Windows. Note that Envoy with Tumbleweed Web
Runtime Extension consists of several separate product components. 
This section includes sub-sections for each of the components.

UNDERSTANDING MENU OR TOOL OPERATIONS
Look for the long prompts at the top and/or bottom of the viewer
screen. These prompts provide descriptions of tools and menu
commands, as well as context-sensitive suggestions about possible
actions.

PAGES OR THUMBNAILS ARE SLOW TO REDRAW AND DISPLAY IN THE VIEWER 
Most often, Envoy displays document pages very quickly.  The speed 
with which Envoy displays pages might be decreased by the following: 

1) The document file is being read from slow media, such as a floppy
disk or a CD-ROM drive.  Display time can be improved by moving the
documents to a local hard drive. 
2) The document includes a large color bitmap image.  Display time
can be improved by choosing a lower Custom Bitmap Resolution and/or
reducing the color depth of the bitmap to 256 or 16 colors, then
printing again to the Envoy driver.
3) The document includes an intricate graphic image.  Display time
can be improved either by removing some of the more complex graphic
elements or by replacing with a simpler graphic before printing to
the Envoy Driver.

ELSEWARE FONTWORKS ON WINDOWS
FontWorks for Windows by ElseWare may cause a wait cursor to appear
when the Envoy Viewer is launched.  The solution is to uninstall
FontWorks from your system, and to set the fonts line in the [boot]
section of your WIN.INI file to read "fonts.fon=vgasys.fon".

COMBINING ENVOY DOCUMENTS WITH EMBEDDED FONTS
If you merge two Envoy documents with embedded fonts (using either
thumbnails or the Edit/Pages/Insert from File... command), the
embedded fonts must either exist within both files, or they must be
resident on the system; otherwise, the font may not embed properly in
the new file.

LAUNCH VIEWER, SEE ERROR MESSAGE "CANNOT FIND LANGUAGE RESOURCES..."
The language resources DLL either was not installed properly or was
removed from the Envoy/Progs directory.  Either copy a new language
DLL (such as EVY7SUS.DLL) into the directory, or reinstall Envoy.

ATI MACH32 VIDEO DRIVER
On Windows the ATI Mach32 video driver may have some incompatibilities
with the Envoy Viewer. The solution is to select another video driver,
such as the standard Windows VGA driver.

NO FONTS INSTALLED ON SYSTEM
The Envoy Viewer will not function unless there is at least one
TrueType or PostScript Type 1 font installed on the system.

TOOLBAR COLORS IN WINDOWS
The colors of the Toolbar icons on the Envoy Viewer for Windows can be
affected by changing the color settings in the Windows Control Panel.
If the Toolbar colors look strange, change the color settings.

PRINTING FROM THE ENVOY VIEWER TO PCL AND POSTSCRIPT PRINTERS
For best results in printing from the Envoy Viewer: Printing to PCL
printers, use v1.26 or later version of the PCL driver, available from
Hewlett-Packard or Microsoft. For printing to PostScript printers, use
the latest version available from the printer manufacturer.

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5. UNINSTALLING ENVOY WITH TUMBLEWEED WEB RUNTIME EXTENSION 

To uninstall Envoy with Tumbleweed Web Runtime Extension.

   1. Exit Windows to DOS.
   2. In DOS, delete the TPE directory (for example, C:\TPE),  its 
      subdirectories, and all files within those directories (except
      any .EVY files you have created and wish to save).
   3. Delete the following file in the Windows system directory 
      (C:\WINDOWS\SYSTEM):  ENVOYD7S.DRV
   4. Restart Windows.
   5. Delete the following files in the Windows directory
      (C:\WINDOWS):  ENVOY7S.INI, TPE.INI, EVYPATHS.DAT
   6. Next, you will need to edit the WIN.INI file in the Windows 
      directory  (c:\windows), using Notepad in the Accessories
      program group, or using an ASCII text editor.
      6.a. If you had previously selected Envoy as your default
           Windows printer driver, delete the following line under
           the [Windows] section:  device=Envoy 7 Driver,ENVOYD7S,EVY::
      6.b. Delete any lines referring to Envoy under the [PrinterPorts]
           and [ports] sections.
      6.c. Delete the lines referring to Envoy under the [devices]
           section.
      6.d. Delete the .EVY association under the [Extensions] section.
      6.e. Exit Notepad or your ASCII editor, choosing Y to replace the
           WIN.INI.
   7. Delete the Tumbleweed program group from the Windows Program 
      Manager.

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6. TUMBLEWEED SUPPORT

Customer support for registered owners of Envoy with Tumbleweed
Web Runtime Extension is offered in the following ways:

WWW: You are welcome to visit our support pages on the Web at 
http://www.tumbleweed.com.  Our Web site offers access to the latest 
information and updates for all of our software products.

ELECTRONIC MAIL: If you have email but no WWW access, you can send
email to support@tumbleweed.com.

FAX: If you prefer, you can also send us a fax at (415) 369-7197.

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The above information will likely change over time - we will be
updating all support information through our Web site, and will be
maintaining electronic mail lists for those who would like to
receive periodic informational updates.  If you would like to be on
this list, please send email to support@tumbleweed.com.

Please let us know what you think of our software - we welcome your
feedback, and we're interested in any ideas you might have for
future products and enhancements.  Once again, thanks for becoming a
valued Tumbleweed customer!


Tumbleweed Software Corporation
2010 Broadway
Redwood City, CA  94063
Sales and general info:  info@tumbleweed.com
Technical Support:  support@tumbleweed.com




