
User's Guide page 5 correction:

This information was compiled based on the following configuration:
• HP OpenView Service Desk 4.5, Service Pack 21 for Microsoft Windows
• HP OpenView Service Desk 4.5, Service Pack 21 for HP-UX
• HP OpenView Web Console for Windows
• HP Systems Insight Manager version 5.0 or 5.1 for Microsoft Windows and HP-UX
• HP Storage Essentials 5.0
• Microsoft Windows 2000 Server
• Microsoft Windows Server 2003
• HP-UX 11.11 or 11.23


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Smart Action for HP Systems Insight Manager not imported correctly:

The Smart Action for HP SIM launches to an incorrect URL because the full URL was 
not imported correctly from the ACES file.

Open the Administrator Console and browse to Business Logic - Actions - Smart Actions.

Under Configuration Item and Incident, edit the Smart Action for HP Systems Insight 
Manager to have the following URL (replacing localhost with the name or address of 
the SIM server):

https://localhost:50000/mxportal/MxContextLaunch.jsp?systems=[Search code]&tool=DEFAULT

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The hpsimsde_test script only works once:

If the test event is created and not deleted, the notice id must be changed before a new 
test event will appear.

Edit the hpsimsde_test file and change the number for the field NOTICE_ID.

For example NOTICE_ID=39978 to NOTICE_ID=39999.

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Some items are not imported into the Service Desk database.

The device name is used as the search code and in some cases this may contain characters
not allowed in the search code field.

"You have typed an invalid searchcode. A searchcode may not contain spaces, wildcard characters
(*, ?, _, %) or start with a digit (0-9)."

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