Pool of Radiance 1.2 Patch Readme
10/10/01

Description:

The Pool of Radiance 1.2 Patch fixes various save games problems and a multiplayer
connection problem.  It can be installed on Pool of Radiance 1.0 or Pool of Radiance 1.1.
It does not include the uninstall program in the Pool of Radiance 1.1 patch.  We recommend
using the Pool of Radiance 1.1 Patch to uninstall Pool of Radiance.

Note: Your save games will be valid after the installation of the 1.2 patch. 
However, corrupted save game files will not be restored with the 1.2 patch.

Files Included in Patch:

Pool 1.2 Patch
readme.txt

Instructions for Installation of Pool of Radiance 1.2 Patch:

Double click the Pool 1.2 Patch exe.
Read the dialog box which appears during installation.
Click "Next"
Patch will be installed.
Click Done.  


Trouble Shooting:

I installed Pool of Radiance and the graphics are not working correctly. 

Check to make sure you have Direct X 8.0a (included on Disc 1) installed on your system.  
If you are unsure whether Direct X 8.0a is installed on your system, we recommend you 
install/reinstall it from the Pool of Radiance disc 1.  

Check to make sure you have the latest drivers installed for your video card.

Check to make sure you do not have any other programs or utilities running in the 
background.  

Check to make sure you have anti-aliasing turned off on your video card.  In some hardware 
configurations, anti-aliasing is not supported in the hardware and this may cause 
the Direct X graphics renderer to default automatically to software mode, which is not
supported in Pool of Radiance.  In other cases, anti-aliasing is supported, but 
Direct X 8.0a may be having a conflict with anti-aliasing turned on.   
This causes a variety of problems including 3-D glitches, crashes and major slowdowns.


Technical Support

Whenever you contact the Technical Support Department, please include the following 
information or have it available if you are calling:

Complete product title (including version number)
Exact error message reported (if applicable) and a brief description of the problem 
you're encountering
Processor speed and manufacturer 
Amount of RAM 
Operating system
Video card that you are using and amount of RAM it uses
Maker and speed of your CD-ROM or DVD-ROM drive
Type of  Sound Card you are using

Contact us over the internet

This is the best way to contact us.  Our website is open 24 hours a day 7 days a week 
and it contains the most up to date Technical Support information available including 
patches that can be downloaded free of charge.  We update the Support pages on a daily 
basis so please check here first for solutions to your problems 
http://www.ubisoft.com/support

Contact us by e-mail

If you don't have access to the World Wide Web, you can contact our Support Department 
by e-mailing them directly at support@ubisoft.com.  Please ensure that you include all 
of the bulleted information above for your computer when sending an e-mail.

Contact us by phone

You can also contact us by phone by calling (919) 460-9778.  Note that this number is for 
technical assistance only.  No hints or tips are given over the Technical Support line.  
When calling our Technical Support line, please make sure you are in front of your computer 
and have all of the necessary information listed above at hand.

Be advised that our Technical Support Representatives are available to help you 
Monday-Friday from 9 am- 9 pm (Eastern Standard Time).

Contact us by standard mail  

If all else fails you can write to us at:

Ubi Soft Technical Support
2000 Aerial Center
Suite 110
Morrisville, NC 27560

End
