Pool of Radiance 1.1 Installer Patch Readme
10/8/01

Description:

The Pool of Radiance 1.1 Installer Patch fixes a problem of not being able to install
Pool of Radiance onto drives other than the C Drive.  It also provides a new uninstall 
program.   

The Pool of Radiance 1.1 Installer Patch is a wrapper installation program that runs in 
the background of current installer during installation.  The patch also entirely replaces 
the current uninstall program.  Please follow the directions to use the installer patch 
correctly.

Files Included in Patch:

Pool 1.1 Install Patch
ShFolder
readme.txt

Instructions for Installation of Pool of Radiance the first time:

Note: Please turn off any other programs or utilities (e.g., virus programs, defrag 
programs, etc.) that are running during installation of Pool of Radiance.

1. Insert Pool of Radiance Disc 1 into CD-ROM drive.  

2. When the Pool of Radiance Installation Screen appears, please select "EXIT".
(Note: some machines may not have Autorun enabled and may not have the Pool of 
Radiance Installation Screen appear.  In this case please go to step 3.

3. Run the Pool of Radiance Installer Patch "Pool 1.1 Install Patch". 

4. Type a destination path and select "OK" to continue.

5. Read the end user license agreement and select "agree".

6. The installer will check the destination drive for space.  If the selected destination 
drive does not have enough space, the installer will indicate which installation sizes are 
available.  

7. Continue the installation.  The old installation program will prompt you for a 
destination path.  DO NOT change the destination path "C:\Program Files\SSI\Pool of 
Radiance RoMD."  Select "Next." The program will be installed under the first destination 
location (in step 4), which you selected. Select a type of installation from the following:  

Minimum - 628MB
Typical - 1014MB
Maximum - 1.2 GB

Note: the old installer still checks C Drive for adequate space even for installations 
onto other drives.  You must have at least this space available on C Drive and the 
destination drive to be able to select the installation.  In addition, the installation 
screen will say "C:\ Program Files\SSI\Pool of Radiance RoMD", however the program will 
install into the first destination location, which you selected (in step 4).  Disregard 
the file path indicator that is displayed on the installation screens.  

8. Continue with installation.  If needed, install Direct X 8.0a and Gamespy Arcade.  
Note:  If you are unsure what version of Direct X you are running, we recommend you 
install/re-install Direct X 8.0a (located on Disc 1).  
Note: The Autorun screen may appear again after inserting Disc 1. Choose "EXIT".

9. Before you begin any of the following tasks: starting a new application, attempting 
to run the game (reboot required), or shutting the computer off, please wait until the 
patch program prompts you for completion of the installation (up to 2 minutes) and asks 
you to reboot your system.  This will allow the patch to complete the installation
properly.  This will allow the patch to complete the installation properly

10. Installation done.  Close the Reboot dialog box and Reboot your machine.

Instructions for Re-installing Pool of Radiance:

1. Run the Pool of Radiance Installer Patch "Pool 1.1 Install Patch".   (Alternatively, 
you may select the "Add/Remove Programs" under Control Panel or select "Uninstall Pool 
of Radiance RoMD" under the Start menu.)
2. The Installer Patch will ask if you want to remove Pool of Radiance.  Answer "yes."
3. The game will be uninstalled.
4. Run the Pool of Radiance Installation Patch again.  
5. Follow the installation instructions above.

Instructions for Uninstalling Pool of Radiance:
1. Run the Pool of Radiance Installer Patch "Pool 1.1 Install Patch". (Alternatively, 
you may select the "Add/Remove Programs" under Control Panel or select "Uninstall Pool of 
Radiance RoMD" under the Start menu.)  
2. The Installer Patch will ask if you want to remove Pool of Radiance.  Answer "yes."
3. The game will be uninstalled.

Trouble Shooting:

1. I installed Pool of Radiance and the graphics are not working correctly. 

Check to make sure you have Direct X 8.0a (included on Disc 1) installed on your system.  
If you are unsure whether Direct X 8.0a is installed on your system, we recommend you 
install/reinstall it from the Pool of Radiance disc 1.  

Check to make sure you have the latest drivers installed for your video card.

Check to make sure you do not have any other programs or utilities running in the 
background.  

Check to make sure you have anti-aliasing off on your video card.  In some hardware 
configurations, anti-aliasing is not supported in the hardware.   Leaving anti-aliasing 
on may cause the Direct X graphics renderer to default automatically to software mode.  
Software mode is not supported by Pool of Radiance.  This causes a variety of problems 
including 3-D glitches, crashes and major slowdowns.

2. I have plenty of space on the destination drive, however the installer tells me I can 
only install a Minimal or Typical installation size.  

C Drive must have enough space to install the program with the current size requirement, 
even though that is not the destination drive.  The installer checks C Drive and if it 
does not meet the space requirements, it will decline to install that size installation.  

3. The installation program tells me I cannot install any size installation even though 
the destination drive has enough space.  

C Drive must have at least 628MB free to install the minimum installation for Pool of 
Radiance regardless of which drive is the destination drive.  

4. During installation on my Windows 2000 machine, a dialog box says my sound card is not 
installed properly.  If you have a supported sound card installed,  please select "yes" 
to install Pool of Radiance.  Disregard this error dialog box because it is a bug.

5. In Windows 95, I installed the game and I now want to uninstall the game.  
I selected the "Pool 1.1 Install Patch" and the dialog asks me if I want to install the game.  
This is an error.  Please exit this dialog and uninstall the game using the "Add/Remove Program"
feature in your Control Panel or select "Uninstall Pool of Radiance RoMD" under the 
Start Menu\Programs\Pool of Radiance RoMD".  Do not install Pool of Radiance twice on your machine.

Note: Please do not delete the copy of the Pool of Radiance Installer patch in your 
Windows directory after installation because it is used for uninstalling the game.

Technical Support

Whenever you contact the Technical Support Department, please include the following 
information or have it available if you are calling:

Complete product title (including version number)
Exact error message reported (if applicable) and a brief description of the problem 
you're encountering
Processor speed and manufacturer 
Amount of RAM 
Operating system
Video card that you are using and amount of RAM it uses
Maker and speed of your CD-ROM or DVD-ROM drive
Type of  Sound Card you are using

Contact us over the internet

This is the best way to contact us.  Our website is open 24 hours a day 7 days a week 
and it contains the most up to date Technical Support information available including 
patches that can be downloaded free of charge.  We update the Support pages on a daily 
basis so please check here first for solutions to your problems 
http://www.ubisoft.com/support

Contact us by e-mail

If you don't have access to the World Wide Web, you can contact our Support Department 
by e-mailing them directly at support@ubisoft.com.  Please ensure that you include all 
of the bulleted information above for your computer when sending an e-mail.

Contact us by phone

You can also contact us by phone by calling (919) 460-9778.  Note that this number is for 
technical assistance only.  No hints or tips are given over the Technical Support line.  
When calling our Technical Support line, please make sure you are in front of your computer 
and have all of the necessary information listed above at hand.

Be advised that our Technical Support Representatives are available to help you 
Monday-Friday from 9 am- 9 pm (Eastern Standard Time).

Contact us by standard mail  

If all else fails you can write to us at:

Ubi Soft Technical Support
2000 Aerial Center
Suite 110
Morrisville, NC 27560

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