IndyCar Racing II Troubleshooting Guide
For Windows '95 Systems
Revised 7/23/96

Sierra Technical Support provides this documentation as a reference to Sierra 
customers using Sierra software products. Sierra Technical Support makes 
reasonable efforts to ensure that the information contained in this 
documentation is accurate. However, Sierra makes no warranty, either express 
or implied, as to the accuracy, effectiveness, or completeness of the 
information contained in this documentation.

Sierra On-Line, Inc. does not warranty or promise that the information herein 
will work with any or all computer systems. Sierra does not assume any 
liability, either incidental or consequential, for the use of the information 
herein, including any and all damage to or lost use of computer hardware or 
software products, loss of warranties, or lost data by the customer or any 
third party. No oral or written information or advice given by Sierra, its 
employees, distributors, dealer or agents shall change the restriction of 
liability or create any new warranties. In no case shall Sierra's liability 
exceed the purchase price of the Sierra software product.

TABLE OF CONTENTS

SECTION 1 - HARDWARE REQUIREMENTS
SECTION 2 - INSTALLATION PROCEDURES
SECTION 3 - COMMON INSTALLATION PROBLEMS
SECTION 4 - COMMON GAME PROBLEMS
SECTION 5 - COMMON SOUND PROBLEMS
SECTION 6 - DOS BOOT DISK INSTRUCTIONS 
SECTION 7 - WINDOWS 95 BOOT DISK INSTRUCTIONS
SECTION 8 - IF YOU STILL HAVE PROBLEMS
SECTION 9 - SOUND CARD DRIVER INFORMATION

SECTION 1 - HARDWARE REQUIREMENTS

REQUIRED 486DX33 16 MB RAM 2X Speed CD ROM drive 15 MB hard drive space 
(30 MB compressed) MS-DOS 5.0 or higher VGA  Mouse  	

RECOMMENDED FOR BEST PERFORMANCE Pentium 47 MB hard drive space (94 MB 
compressed) Sound Blaster or 100% compatible SVGA (640x480x256) Joystick 
or Driving Wheel/Pedal Combo	

SECTION 2 - INSTALLATION PROCEDURES 

DOS Installation
1.	Before installing the game, make sure that your computer is turned on 
and that the MS-DOS prompt is showing. The prompt should look like this C> or 
like this C:\> (the letter may be different if you are installing to a 
different drive). Exit completely out of any other program you may have 
running such as Windows or DOS Shell.
2.	Insert the IndyCar Racing II CD into your CD-ROM drive. Change to 
your CD-ROM drive by typing the letter of your CD-ROM drive followed by a 
colon, and then press <ENTER>. For example, if "D" is your CD-ROM drive, 
type D: and press <ENTER>.
3.	Type CD\DOS and press <ENTER>.
4.	Type INSTALL and press <ENTER>. Follow the on-screen instructions to 
complete the installation.
5.	By default, the installation program will create a directory on your 
C: drive called ICR2 and place all game files in that directory.
6.	The game will prompt you for sound configurations. This will only 
occur when you have newly installed the game. You must run each setup before 
you can play IndyCar Racing II. 
7.	To play IndyCar Racing II after you have installed the program, 
change to the ICR2 directory on your hard drive by typing CD\ICR2 and 
pressing <ENTER>.
8.	From the game directory, type INDYCAR (for VGA) and press <ENTER> or 
INDYCAR -H (for SVGA) to begin the game.
	
You may reconfigure your sound setup after you have installed the game. To do 
so, change to your IndyCar Racing II game directory, as explained in Step 5 
above, type SETUP and press <ENTER>. Then follow the on-screen instructions.

Manual Installation Instructions for DOS
1.	Before installing the game, make sure that your computer is turned on 
and that the MS-DOS prompt is showing. The prompt should look like this C> or 
like this C:\> (the letter may be different if you are installing to a 
different drive). Exit completely out of any other program you may have running 
such as Windows or DOS Shell.
2. 	Type MD ICR2 <Enter>
3. 	Type CD ICR2  <Enter>
4. 	Type XCOPY D:\DOS\ICR2\*.* /S   <Enter> (where D is your CD-ROM drive 
letter)
5. 	Type SETUP to select sound card and settings

Windows 95 Installation

1.	Insert the IndyCar Racing II CD into your CD-ROM drive. After a few 
seconds, a window will automatically appear on your Desktop and ask you if you 
would like to install IndyCar Racing II.  If this message doesn't appear then 
see Section 3 or go to START menu and select RUN.  In the box type D:\SETUP 
(where D is your CD-ROM letter). 
2.	Choose "Yes, please" and follow the on-screen instructions.

To play IndyCar Racing II from Windows 95 after installation, insert the CD 
in your CD-ROM 
drive. It will ask you if you want to play IndyCar Racing II. Click on "yes".

NOTE: IndyCar Racing II may not play properly if any other programs are running 
in Windows 95. Make sure no other programs are running, including screen 
savers and virus scanners BEFORE you start IndyCar Racing II.

If no window appears after putting the CD in the drive, you may have Autoplay 
disabled in Windows 95. To re-enable it, click on your Start button, go to 
Settings, then Control Panel. From Control Panel, double-click on the System 
icon. Choose the Device Manager tab, then find the section labeled "CD-ROM". 
Click the plus (+) next to CD-ROM, then click the name of the CD-ROM beneath 
it. Then click the "Properties" button. When the Properties window comes up, 
choose the "Settings" tab. In the "Options" section, put a check mark next to 
"Auto insert notification". Then click "Apply" and "OK". Follow the on-screen 
directions (you may need to restart Windows 95). Now when you insert the 
IndyCar Racing II CD, a window should automatically appear.

If you have trouble installing IndyCar Racing II under Windows 95, we 
recommend booting your system in MS-DOS mode and installing the game following 
the instructions below.


SECTION 3 - COMMON INSTALLATION PROBLEMS

Problem: (For the Windows '95 install only) You insert the CD, you never get 
a message asking if you want to play IndyCar Racing II.
Solution: You need to enable the Autoplay feature of Windows 95. Click on your 
Start button, go to Settings, then Control Panel. From Control Panel, 
double-click on the System icon. Choose the Device Manager tab, then find the 
section labeled "CD-ROM". Click the plus (+) next to CD-ROM, then click the 
name of the CD-ROM beneath it. Then click the "Properties" button. When the 
properties window comes up, choose the "Settings" tab. In the "Options" 
section, put a check mark next to "Auto insert notification". Then click 
"Apply" and "OK". Follow the on-screen directions (you may need to restart 
Windows 95). Now when you insert the IndyCar Racing II CD, a window should 
automatically appear.

Problem: (For the DOS install only) After typing INSTALL from a DOS prompt, a 
row of dots goes across the screen and stops. The computer is locked up with 
this row of dots appearing on the screen.
Solution: The dots indicate the hardware detection portion of the installation 
program. You can bypass the hardware detection (and therefore the lockup) 
by typing INSTALL /M. If this entry doesn't work, try INSTALL /F. One of 
these entries should get you past the lockup. If this does not work, create 
a boot disk using the boot disk instructions included with this document. 
After booting up with the boot disk, install the game.  If that still doesn't 
help see Section 2 for DOS Manual Installation Instructions.

SECTION 4 - COMMON GAME PROBLEMS

Problem:  When starting a race you get the error "WINDY.EXE has caused an 
illegal operation in module KERNEL32.DLL".
Solution:  From the OPTIONS menu select GRAPHICS.  In the GRAPHICS OPTIONS 
box select ADVANCED.  In ADVANCED GRAPHICS OPTIONS unselect the box that 
displays USE DIRECT DRAW.


Problem:  The Formula T1/T2 Thrustmaster steering wheel won't calibrate in 
Windows '95.
Solution:   This device requires a special adapter for use in Windows '95 
that can be obtained directly from Thrustmaster.

Problem:  Whenever you attempt to setup the joystick through Set Controls 
it automatically selects MOUSE for all the inputs.
Solution:  You need to install the patch called:  ICR101_2.EXE       
Please see Section 8 for availability.

Problem: The highlighted menu is scrolling uncontrollably.
Solution: This problem is caused by a joystick (or other steering device) 
that is out of calibration.  To stop the scrolling, press the "J" key at 
the Main Menu.  This will turn off the joystick.  Then, follow the steps 
below to calibrate the joystick:

1. Select OPTIONS from the Main Menu and press <ENTER>
2. Select CONTROLS and press <ENTER>
3. Select CALIBRATE JOYSTICK 1 and press <ENTER>
4. Push the joystick left, right, up and down and to all four corners.  
(NoteOn 
some wheels or yokes, you may only be able to "steer" left and right to 
calibrate.)
5. Press <ENTER>

Once the joystick is re-calibrated, return to the Main Menu and press the 
"J" key again to turn the joystick back on. For wheels and yokes with no 
Y-axis, it is not necessary to turn the joystick back on in the menus by 
pressing "J".  The wheel will still function in driving mode.

Problem:  The replay in IndyCar Racing II is extremely short.
Solution:  The only thing that effect the length of the replay in IndyCar 
Racing II is the amount of RAM on the computer. The more RAM you have, 
the longer the replay will be. 

Problem:  The graphics are extremely choppy when racing.
Solution: There are several steps a user can take to improve the frame 
rate of IndyCar Racing II.  These include:

1.  Turning graphic options off.  We usually suggest that people start 
by turning off road and grass textures.  Next, turn off wall textures 
and possibly grandstands.  Next, continue to turn off graphic options 
(car textures, horizon, etc.) until the frame rate improves to an 
acceptable level.

2.  Reducing the number of opponents.  Another way to improve frame rate 
is to reduce the number of opponents that you compete against.  Reducing 
opponents from the default of 31 down to 15-20 can have a dramatic 
on frame rates.

3.  Reducing the drawing of opponents in front and behind.  A third 
option to improve frame rate is to reduce the number of opponents that 
are being drawn in front and behind the user's car.  Reducing these 
numbers to 5-6 in front and 1-2 behind can also have a great effect on 
frame rate.

4. 	Reduce the number of opponents that can be heard.  Reducing the 
number of opponents that you can hear to 1 will reduce the strain on the 
processor and improve frame rate.

5. 	Change the display resolution.  Change the display resolution in 
the Graphics options to either 640x400 or 320x200, each of which will 
greatly      improve your frame rate.

Problem: The joystick is calibrated but it doesn't appear to control the 
car properly.
Solution:  In order to play the game using a joystick, steering wheel 
device, or flight yoke, you must setup the controls in addition to 
performing a joystick calibration.  To do this:

1. Start the game and get to the Main Menu
2. Highlight OPTIONS and press <ENTER>
3. Highlight CONTROLS and press <ENTER>
4. Highlight SET CONTROLS and press <ENTER>
5. Highlight each specific control (STEERING, ACCELERATION, etc.) and 
press <ENTER> then press the joystick button, keyboard key, or joystick 
direction that you want to use for each specific function. (NOTE:  If 
you use the same key for two different controls, you will receive a 
"Conflicting Controls" error message when you try to exit the SET CONTROLS 
menu.  You will need to make sure that all controls are set to different 
keys.)

Problem:  While using a steering wheel or yoke, the car is steering in 
the opposite direction.
Solution:  Go into the OPTIONS/CONTROLS/SET CONTROLS menu.  Choose 
STEERING and press <ENTER>. Slowly steer to the LEFT until you are sent 
back to the SET CONTROLS menu and release the yoke.  The line next to 
steering shoud read:  JOYSTICK 1 X-AXIS <>.

Once you see this, the joystick's steering should be set up properly.  
Set the other controls as necessary.

Problem:  The multiplayer mode won't work.
Solution:  The most common problem with the multiplayer (modem play) 
feature is an incorrect modem initialization string.  Several 
initialization strings for specific modems are included in the game.  
If your modem is not among those already in the game (or if the string 
does not work), you will need to construct the string manually.  
Specifically, the modem initialization string needs to do three (or four) 
things:

-  Turn off data compression (hardware)
-  Turn off error detection
-  Turn off error corrections
-  Set the modem to 9600 baud (recommended for any modem not listed in 
the game)

Information on how to construct an initialization string for your 
particular modem can be found in your modem manual.  The string should 
follow the following format:

AT&F^M~~~AT______________^M

Enter the codes from the modem manual for the above functions into the 
blank line in 
the sample string.


Additional Modem Strings for IndyCar Racing II:

Modem Name				Recommended Initialization String
----------				---------------------------------
Gateway Telepath II (550)		atz^m
Practical Peripherals 14.4		at&f&c0&k0&q6s95=44^m
USRobotics Sportster External		at&f^m~~~at&c1&d2&k0&m0&n6&a0^m
ViVa 14.4				at&f0&d2%cob8\n0^m (see note below)

(NOTE:  For general information about modem play, see the section in the 
IndyCar Racing II manual starting on page 46.)

If you don't see your question listed in this document: Most difficulties 
with IndyCar Racing II, including lockups and Fatal or Panic errors can be 
resolved by simply running the game with a boot disk. Please see 
Sections 6 and 7 for detailed boot disk instructions. Incompatible or 
outdated sound card and VESA drivers can also cause lockups and errors. 
You should make sure that you are using the latest versions of your sound 
card and video drivers. Contact your sound and video card manufacturers 
to obtain the latest drivers. If you are experiencing problems in 
Windows 95, restart the computer in DOS mode and run the game in that 
environment.

SECTION 4 - COMMON SOUND PROBLEMS

Problem: When running the game, you get don't get any sound and/or music.
Solution:  The game will default to using Direct Sound in Windows '95.  
If your sound card doesn't currently support Direct Sound then you will 
need to either update your sound drivers to fully support Direct Sound 
or go to the OPTIONS menu…Select SOUND…Unselect box that displays DIRECT 
SOUND.   NOTE: you may experience delayed sound effects, which is normal 
when Direct Sound is disabled, and that is why it is best to update your 
Windows '95 sound drivers.

Problem:  The sound effects in the game are delayed.
Solution:  You must install Direct Sound compatible drivers for your 
sound card in Windows '95.  You must also make sure that the Direct 
Sound box in Sound Options is selected.

SECTION 6 - INDYCAR RACING II BOOT DISK INSTRUCTIONS FOR DOS

IndyCar Racing II can make a boot disk for you.  In order to do this 
insert a blank disk in your A: Drive.  Then change to the directory for 
the game (i.e. \ICR2).  Then at the prompt type SETUP <Enter>.  Then 
follow the instructions as they appear on the screen.  This should work 
to make a boot disk, however, if it doesn't you can follow the steps 
below to make a boot disk manually.

STEP 1
FORMATTING THE DISK
To make a boot disk, you must system format a high density diskette in 
the A: drive. This procedure will transfer the "system files" to the 
disk and allow the computer to boot up correctly.  The disk must be in 
the A: drive; the computer will not boot from the B: drive. At a DOS 
prompt, type the FORMAT command as follows:

FORMAT A: /S <ENTER>
If you get a "Bad command or file name" error message, type: 

PATH=C:\DOS <ENTER>

Then retype the FORMAT command above.  If you receive the error again, 
the MS-DOS FORMAT command may not be on your system, or it may have been 
renamed.  Programs such as PC Tools and Norton Disk Utilities sometimes 
rename the FORMAT command to prevent accidental loss of data.  If you 
are using a program of this type, check your documentation to find out 
how to format a SYSTEM DISK, then proceed to Step 2. 

STEP 2
LOCATING THE MOUSE DRIVER 
If you are playing a game that uses a mouse, the Microsoft compatible 
mouse driver must be loaded into memory with the boot disk. There are 
two kinds of mouse drivers available: those that load in the CONFIG.SYS 
file and those that load in the AUTOEXEC.BAT file.  CONFIG.SYS mouse 
drivers have an extension of .SYS (MOUSE.SYS) and 
AUTOEXEC.BAT drivers have either a .COM or .EXE extension (MOUSE.COM, 
MOUSE.EXE).  You must load at least one of these drivers, but it is not 
necessary to load them all. 


If you do not know where the mouse drivers are located on your system, 
the command below should help you locate them.  Type the following at 
the C:\ prompt:

DIR MOUSE* /S <ENTER>

This command will cause the system to search all subdirectories for a 
file called MOUSE.  If the system locates a MOUSE file, it will display 
the path where the file is located.  For example, if the MOUSE.COM file 
is located in a C:\MOUSE directory, the system will display:

Directory of C:\MOUSE
	MOUSE.SYS			55160 	03-10-92	3:10a
	MOUSE.COM			56408	03-10-03	6:00a

If this procedure does not locate a MOUSE file, your mouse driver may 
have a different name; some common names for mouse drivers are IMOUSE, 
GMOUSE and HPMOUSE.  Your should check your mouse documentation for the 
exact file names and how to install them. 

Once you have located the mouse driver, you must copy it to the boot disk.  The following example assumes that the mouse drivers are located in the C:\MOUSE directory as shown above.  To copy the MOUSE files to the boot disk, type:

COPY C:\MOUSE\MOUSE.* A: <ENTER>

Substitute the appropriate path and file names for your mouse drivers 
in the command above.  After you press ENTER, you should see a message 
indicating that some files were copied.

STEP 3
LOCATING THE CD ROM DEVICE DRIVER
The CD ROM drive requires a device driver loaded in the CONFIG.SYS file.  
This driver must be loaded correctly or you will be unable to access your 
CD ROM drive. To make sure that the device driver loads correctly on the 
boot disk, look at the CONFIG.SYS on the hard drive and copy the driver 
line from there.  To display the CONFIG.SYS, type the following at a DOS 
prompt:

CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

The CONFIG.SYS file will display on the screen. Look for the line that 
loads the CD ROM device driver. The line should look something like this:

DEVICE=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220
DEVICEHIGH /L:14652 =C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220

The device driver in your CONFIG.SYS may differ slightly from those 
listed above.  Carefully write down the line for use in your boot disk.

To exit the CONFIG.SYS, press the <ALT>, <F>, then <X> keys.

If you have a SCSI CD ROM drive, there may be an additional driver in 
your CONFIG.SYS that must be loaded for the CD ROM device drivers to 
load correctly.  Check your CD drive documentation for more information. 

NOTE:  If you cannot locate the driver in your CONFIG.SYS file, check 
your CD-ROM drive documentation, or contact the drive's manufacturer.

STEP 4
LOCATING THE MSCDEX CD ROM EXTENSION
In addition to the CD ROM device driver in the CONFIG.SYS, your CD ROM 
drive requires MSCDEX, the Microsoft extension for CD ROM drives.  If 
this extension is not loaded correctly in the AUTOEXEC.BAT, you will be 
unable to access your CD ROM drive. To display the AUTOEXEC.BAT, type the 
following at a DOS prompt:

CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

The AUTOEXEC.BAT file will display on the screen. Look for the line that 
loads MSCDEX. It should look something like this:

C:\DOS\MSCDEX /D:MSCD001
LH C:\DOS\MSCDEX /D:MSCD001 
LOADHIGH /L:14429 C:\DOS\MSCDEX /D:MSCD001

The MSCDEX line in your AUTOEXEC.BAT may differ slightly from the ones 
above. Carefully write down the line for use in your boot disk.  Add 
"LH" or "LOADHIGH" commands to the front of the line if it is not already 
there.

To exit the AUTOEXEC.BAT, press the <ALT>, <F>, then <X> keys.

STEP 5
LOCATING THE SOUND CARD DRIVERS
Many sound cards have drivers or initialization lines that must be loaded 
in the AUTOEXEC.BAT or CONFIG.SYS.   Some sound cards that require these 
drivers or initialization routines are the SoundBlaster 16, MAD16 and the 
Aria 16.

At the end of these Boot Disk Instructions, you will find a section 
labeled "Sound Cards".  These tables contain the sound card lines for 
many common sound cards.  Check to see if your sound card is on the 
list.  If it is, you will need to add the appropriate lines to the 
AUTOEXEC.BAT and/or CONFIG.SYS on your boot disk.  If your sound card 
is not listed, you should check your documentation for information on 
what needs to load in the AUTOEXEC.BAT and CONFIG.SYS. 

STEP 6
CREATING THE CONFIG.SYS FILE
To create the CONFIG.SYS file on the boot disk, type the following at a 
DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT CONFIG.SYS <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. 
Enter the following lines:

DEVICE=C:\DOS\HIMEM.SYS 
DEVICE=C:\DOS\EMM386.EXE NOEMS
DOS=HIGH,UMB 
FILES=30
BUFFERS=20 

If you're using MOUSE.SYS to load your mouse, add the following line:

DEVICEHIGH=A:\MOUSE.SYS 

Add the CD ROM device driver as you wrote it down in the "Locating the 
CD ROM Device Driver" section.  The device driver should look something 
like this:

DEVICEHIGH=C:\DRV\CDROMDRV.SYS /D:MSCD001 /P:220 

If you need to load any sound card drivers, copy them from the "Sound 
Cards" section now.  The following example lines are for the 
SoundBlaster 16:

DEVICEHIGH=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5 
DEVICEHIGH=C:\SB16\DRV\CTMMSYS.SYS

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by 
pressing <ALT>, <F>, then <X>.


STEP 7
CREATING THE AUTOEXEC.BAT FILE
To create the AUTOEXEC.BAT file on the boot disk, type the following 
at a DOS prompt:

A: <ENTER>
CD\ <ENTER>
EDIT AUTOEXEC.BAT <ENTER>

This will display the blank (usually blue) screen of the DOS Editor. 
Enter the following lines:

@ECHO OFF
C:\ 
SET COMSPEC=C:\COMMAND.COM 
PROMPT SIERRA BOOT DISK $_$P$G 
PATH=C:\;C:\DOS;C:\SIERRA 

If you are using the MOUSE.COM or MOUSE.EXE file to load your mouse, 
add the appropriate line:

LH A:\MOUSE.COM

Add the MSCDEX line as you write it down in the "Locating the MSCDEX 
CD ROM Extension" section.  For example:

LH C:\DOS\MSCDEX /D:MSCD001 

If you need to run any sound card initialization programs or load any 
drivers, copy them from the "Sound Cards" section now.  The following 
example lines are for the SoundBlaster 16:

SET BLASTER=A220 I5 D1 H5 T6 
SET SOUND=C:\SB16
SET MIDI=SYNTH:1 MAP:E 
C:\SB16\SB16SET /M:220 /VOC:220 /CD:220 /MIDI:220 /LINE:220 
C:\SB16\DIAGNOSE /S 

Save the file by pressing <ALT>, <F>, then <S>.  Exit the file by 
pressing <ALT>, <F>, then <X>.


STEP 8
REBOOT THE COMPUTER AND START THE GAME
Reboot your system by pressing the <RESET> button on your computer or 
by using the <CTRL> <ALT> <DELETE> key sequence on your keyboard.  
Follow the instructions in the game manual to start the game.

SECTION 7 - INDYCAR RACING II PRO '96 BOOT DISK INSTRUCTIONS FOR WINDOWS 95

important note:  Please read all instructions before beginning this 
procedure.  SECTION 7a will help you make a boot disk that will start 
Windows 95, SECTION 7b will help you create a boot disk which boots 
the computer to MS-DOS mode.

SECTION 7a

The following instructions will work for most systems.  If this procedure 
doesn't allow you to start IndyCar Racing II please follow the steps 
outlined in SECTION 7b.

To make a boot disk, you must system format a high density diskette in 
the A: drive. This procedure will transfer the "system files" to the 
disk and allow the computer to boot up correctly.  The disk must be in 
the A: drive; the computer will not boot from the B: drive. 

To format a disk in Windows 95, put the disk in the drive, open My 
Computer, then right click on the A: icon. From the pop-up menu, select 
Format. Under "Format type" select Full; under "Other options", choose 
Copy system files. Click on Start. 

After the disk is formatted, you must copy the MSDOS.SYS file from the 
hard drive to the floppy disk.  To do this, leave the floppy disk in the 
drive, open Windows Explorer and find the MSDOS.SYS file in the root of 
the C: drive.  Right click on the file, then select Send to from the 
pop-up menu.  Send the file to the A: drive and replace the existing file.

NOTE:  If you don't see the MSDOS.SYS file in Explorer, the file is 
hidden.  To make the file visible, select View, Options, then Show all 
files. If you do not wish the hidden files to remain visible, you can 
hide them again after you've made the boot disk by choosing View, Options, 
Hide files of this type.

Now that you have the boot disk created, go to the START button and 
select SHUT DOWN then select RESTART THE COMPUTER.  When the system 
restarts you should have a configuration that will work to run IndyCar 
Racing II.  If you still experience problems starting the game, use the 
instructions in SECTION 7b to make a boot disk.


SECTION 8 - IF YOU STILL HAVE PROBLEMS
If you continue to experience problems, or if you have any questions 
concerning any of the above steps, Sierra Technical Support will be 
happy to assist you. You can reach Technical Support at (206) 644-4343 
between 8:15 am and 4:45 pm, Monday through Friday. We can also be 
reached by fax at (206) 644-7697 or by mail at the following address:

Sierra On-Line Technical Support
PO Box 85006
Bellevue, WA 98015-8506

In Europe, please contact our office in England. The Customer Service 
number is (44) 1734-303171, between 9:00 am and 5:00 pm, Monday through 
Friday.  The BBS number is (44) 1734-304227 and the fax number 
is (44) 1734-303201. Customer Service can also be reached at the 
following address:

Sierra On-Line Limited
4 Brewery Court
The Old Brewery
Theale, Reading, Berkshire
RG7 5AJ UNITED KINGDOM

Sierra On-Line has a full library of help documents and patches available 
electronically.  You can download them from the following sources:

America On-Line: Use keyword SIERRA and choose "Software Libraries", then 
"Troubleshooting Guides" or "Patches"
CompuServe: Use go SIERRA, choose "The Sierra On-Line Forum", then search 
the "Help Documents" or "Patches" library.
Go to our home page on the World Wide Web  at http://www.sierra.com and 
follow the on-screen information.


Sierra BBS		(206) 644-0112 
CompuServe		GO SIERRA
America Online		KEYWORD SIERRA
Internet			http://www.sierra.com
			support@sierra.com

If you decide to write or fax, please fill out the attached "Technical 
Support Request" form and return it to Sierra Technical Support. This 
will give us the information we need to help you as efficiently as 
possible. Thanks!

Sierra Technical Support Request

To help us help you, please fill out this information and return it to 
Sierra Technical Support.

Name:
Fax number:
Phone number:
Address:

Game name, version number and S/N number (from disk #1): 

What problem are you having? Be VERY specific. Is there an error message? 
What is it? Where does it occur? Does it happen the same way each time?





Floppy or CD?

Are you playing in Windows or DOS?

Type of computer (386, 486, etc.)

Brand of video card (Trident, Diamond, etc.)

Amount of RAM (4 meg, 8 meg, etc.)

DOS version (MS-DOS 6.0, PC-DOS 6.2, etc.)

Windows version (3.1, WFWG, Windows '95, etc.)

Brand of sound card and sound card settings (SoundBlaster Pro, Forte16, 
Mozart, etc. Please be VERY specific with the brand name. Sound card 
settings include DMA, IRQ and I/O values.)

Any disk compression? What kind? (Doublespace, Stacker, etc.)

Any third-part memory manager? What kind? (QEMM, 386MAX, etc.)

Largest executable program size or bytes free after booting with the 
boot disk. (Type MEM to find out.) 

What have you tried so far? (Boot disk, no sound, etc.)



Please attach copies of your CONFIG.SYS and AUTOEXEC.BAT from your hard 
drive and the boot disk.
